TRAINING ITIL V3. FUNDAMENTAL
TRAINING PENGENALALN ITIL V3. FUNDAMENTAL
TRAINING DASAR-DASAR ITIL V3
Descriptions
This 3-day certificate course is the ideal starting point for any
person or organisation needing to find out about ITIL, the world best
practice in IT Service Management. The course provides a comprehensive
understanding of the ITIL V3 Framework and how it may be used to
enhance the quality of IT Service Management within an organisation.
The focus is on an integrated approach to IT Service Management
through cross-departmental processes and implementation of effective
communication channels. Attendees learn a common vocabulary and a
shared understanding of IT Service Management best practice.
Objectives
Melalui pelatihan ITIL V3. Fundamental ini diharapkan:
The course enables delegates to understand how an integrated IT
Service Management framework, based on ITIL best practice guidelines,
can be adopted and adapted within their own organizations.
The aim of this course is for each participant to gain competencies in
the following:
* Service Management as a Practice
* Service Lifecycle
* Key Principles and Models
* Generic Concepts
* Selected Processes
* Selected Roles
* Selected Functions
* Technology and Architecture
* Related standards and frameworks
The issues of implementing ITIL Service Management into an
organization and creating a cycle of continuous improvement
Target Audience
Pelatihan ITIL V3. Fundamental ini ditujukan untuk para:
The ITIL Essentials course is appropriate for all IT staff, but more
specifically people in the following roles should attend:
* IT Managers
* CIOs
* IT Line Managers
* Process stakeholders
* Service Delivery Managers
Participants wishing to progress to the further ITIL Certifications
(Service Capability Diploma, Service Management Diploma or Advanced
Diploma in IT Service Management)
Course Contents and Descriptions
Materi training yang akan di bahas topik ITIL V3. Fundamental adalah :
1. Introduction
* History of ITIL
* ITIL Qualification scheme
2. Service Management as a practice
* Service
* Service Management
* Processes
* Roles
* Organization
3. The Service Lifecycle
* The Structure, Scope, Components and Interfaces of the ITIL
Library
* ITIL Service Life cycle
4. Service Strategy
* Service Models
* Service Portfolio Management
* Demand Management
* Financial Management
* Return on Investment
5. Service Design
* Service Catalogue Management
* Service Level Management
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management
* Supplier Management
6. Service Transition
* Change Management
* Service Asset and Configuration Management (SACM)
* Release and Deployment Management
* Service Knowledge Management
7. Service Operation
* Incident Management
* Event Management
* Request Fulfillment
* Problem Management
* Access Management
8. Continual Service Improvement
* The Continual Service Improvement Model
* IT Governance across the Service Lifecycle
9. Technology and Architecture
* Generic requirements for an integrated set of Service Management
Technology
* Understand how Service Automation assists with integrating Service
Management processes
10. Related Standards and Frameworks
* ISO/IEC 20000
* ISO 27000
* ISO 9000
* ISO 19770
* ISO 15504
* SixSigma
* COBIT
* CMMI
11. ITIL Simulation
* The simulation puts course participants in the shoes of an
organisation doing its best to maximise revenue through day-to-day
operations
* Experience how to improve (ITIL) processes so as to achieve
business goals
* Demonstrate improvements through a balanced approach encompassing
people, process and technology
12. Implementing ITIL
* Implementation tips and tricks
* Business case and KPIs
* Aligning People, Process, Technology and Organisational
requirements
Facilitator
Fauzi Hasan
Fauzi Hasan, DR, Ir. MM, MBA, PMP, CISA, CISSP, SSCP, CISM, CMPP,
CSCP, CGeIT, APICS, ITIL, CEP-PM, APICS,
Having vast experience in the project management area with areas of
exposure such as: banking IT & Telco, manufacturing, Oil and Gas
industries, enhanced with application of business process improvement
procedure in line with CMMI methodology; while also delivering
consultancy in IT strategy and audit, and supplemented with direct
involvement in the setting up of BCP and DRP complementing the
establishment of DRC for local Indonesian banks and government
institutions.
Business development and sales executive experienced in direct
operational involvement in the information technology and
telecommunication services. Major focus in satellite-VSAT/DMV/ ISBN
and wireless OFDM, CDMA and embryonic form of 3G services, while
having vast experiences for combined Telco solutions with diversified
media and technology platforms applied in diversified Industry.
Strong exposure and with hands on knowledge of business process
re-engineering and information technology implementation specializes
in Enterprise Resource Planning cushioned with telecommunication
network. During the exposures has presented deliverables such as:
* Project management for Bank, telecommunication industry, Oil &Gas
* CMMI application and Information system audit implementation
* Set up Telco services business for Oil and Gas
* Set up project management services and IT application services
business in the Oil and Gas Industry sector
* Set up and expand the VSAT DMV services to major Oil industry
* Set up TETRA radio telecommunication business (NOKIA) in
Indonesia, especially with Police dept and the TNI, and other
government agencies
* Developed a strategy to implement IT application especially the
ERP supporting the business processes in the area of logistics and
supply chain management
* Initiated and developed a strategic alliance with a global
computer company to design and market GIS system products
* Manage strategic corporate accounts at government institutions and
major private organizations on hardware, software and
telecommunication services
* Implement eTOM deployment in Saudi Telcom (STC), extensive
exposure in process decomposition, and conducted BPAM and ITIL
training to STC staffs
* Lecturer in IT governance and certified project management
professional and in IT security, also supply chain management
* Develop and introduce the Integrated Logistics Services or Third
Party Logistics to the Indonesian industrial community (Singapore
Technology Logistics)
* Ran organization as a business within a business based on a custom
driven philosophy, by introducing new concepts, programs and
direction to increase productivity and efficiencies.
* Proven marketing and sales ability in closing management services
different countries
* Negotiated and dealt with executives of multinational on various
aspects of business ventures.
* Develop the Disaster Recovery Services business plan and execute
with local and regional partners (SingTel)
* Develop and implement strategy for the implementation of
SISKOMDAGRI project-telecommunication networking of the Minister
of Internal Affairs
* Set up implement strategy for Telecommunication services business
(Telco)
* Set up Intelligent Video Network/ IVN business with Scopus
International in Indonesia
Strong strategic thinker, planner, and problem solver with leadership
quality for achieving bottom-line goals, including managing
multi-disciplinary, cross-cultural teams toward a common purpose.
Conceived and marketed a new trend and concept of Third Party
Logistics facilitate clients with outsourcing the logistics and supply
chain activities in the direction of generating efficiency and
productivity as related to Oil and Gas industry. Developed and
implemented programs for corporate accounts and the channels for the
hardware and application systems as catalyst to the business
acceleration and achievement at Hewlett-Packard.
JADWAL TRAINING TAHUN 2023
17 – 18 Januari 2023
14 – 15 Februari 2023
20 – 21 Maret 2023
4 – 5 April 2023
16 – 17 Mei 2023
20 – 21 Juni 2023
17 – 18 Juli 2023
15 – 16 Agustus 2023
25 – 26 September 2023
17 – 18 Oktober 2023
21 – 22 November 2023
27 – 28 Desember 2023
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call