TRAINING IT SERVICE MANAGEMENT (ITSM)
TRAINING PENGENALAN IT SERVICE MANAGEMENT (ITSM)
TRAINING MANAJEMEN PELAYANAN IT
Descriptions
This course aims at raising individual’s understanding of, and
competence in IT Service Management as described in the best practice
or best framework such as in ITIL. This course provides IT Managers
and Practitioners with a practical understanding of the key concepts,
principles, processes and functions that enables successful IT Service
Management provision. It also prepares delegates for the ITIL
Foundation Certificate Examination. The course is based on the ITIL
best practice service lifecycle approach. The purpose of this IT
Service Management to help the delegates to define Service and to
comprehend and explain the concept of Service Management as a
practice, and moreover is to certify that the candidate has gained
knowledge of the ITSM terminology, structure and basic concepts and
has comprehended the core principles of ITSM practices as referenced
in the ITIL.
Objectives
Melalui pelatihan IT Service Management (ITSM) ini diharapkan:
* Describe the concept of Good PRACTICE
* Define and explain the concept of a SERVICE
* Define and explain the concept of SERVICE MANAGEMENT
* Define and distinguish between FUNCTIONS, ROLES and PROCESSES
* Explain the PROCESS model
* List the characteristics of PROCESSES (Measurable, Specific
results, CUSTOMERS, and Responds
* to a specific event) and specifically able to:
+ Briefly explain the Service Lifecycle
+ Describe the structure, scope, components and interfaces of
the ITIL Library
+ Account for the main goals and objectives of Service Strategy
+ Account for the main goals and objectives of Service Design
+ Briefly explain what value Service Design provides to the
business
+ Account for the main goals and objectives of Service
Transition
+ Briefly explain what value Service Transition provides to the
business
+ Account for the main goals and objectives of Service
Operations
+ Briefly explain what value Service Operation provides to the
business
+ Account for the main goals and objectives of Continual
Service Improvement
+ Briefly explain what value Continual Service Improvement
provides to the business
Target Audience
Pelatihan IT Service Management (ITSM) ini ditujukan untuk para:
* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business
process improvement
* Information technology professionals involved in projects that are
concerned, in part, with the automation of business processes
* IT Managers and Practitioners involved in the strategy, design,
and implementation and ongoing delivery of business-used IT
services and who require an insight into Service Management best
practice
* Individuals who require a basic understanding of the ITIL
framework and how it may be used to enhance the quality of IT
service management within an organization
Course Contents and Descriptions
Materi training yang akan di bahas topik IT Service Management (ITSM)
adalah :
Day 1:
* Introduction
* Service Management as a Practice
* Service Lifecycle
* Processes covering Service Strategy, Service Design, Service
Transition, Service Operation and Continual Service Improvement
Day 2:
* Generic Concepts and Definitions
* Workshop/Case Study I in ITSM (ITIL V3)
* Key Principles and Models covering Service Strategy, Service
Design, Service Transition, Service Operation and Continual
Service Improvement
* Functions
* Framework Exercise I (ITILV3)
Day3: Roles and Models
* Roles
* Key Principles and models of ITSM:
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model
* Technology and Architecture
* Revision
* Mock Examination
Facilitator
Fauzi Hasan
Fauzi Hasan, DR, Ir. MM, MBA, PMP, CISA, CISSP, SSCP, CISM, CMPP,
CSCP, CGeIT, APICS, ITIL, CEP-PM, APICS,
Having vast experience in the project management area with areas of
exposure such as: banking IT & Telco, manufacturing, Oil and Gas
industries, enhanced with application of business process improvement
procedure in line with CMMI methodology; while also delivering
consultancy in IT strategy and audit, and supplemented with direct
involvement in the setting up of BCP and DRP complementing the
establishment of DRC for local Indonesian banks and government
institutions.
Business development and sales executive experienced in direct
operational involvement in the information technology and
telecommunication services. Major focus in satellite-VSAT/DMV/ ISBN
and wireless OFDM, CDMA and embryonic form of 3G services, while
having vast experiences for combined Telco solutions with diversified
media and technology platforms applied in diversified Industry.
Strong exposure and with hands on knowledge of business process
re-engineering and information technology implementation specializes
in Enterprise Resource Planning cushioned with telecommunication
network. During the exposures has presented deliverables such as:
* Project management for Bank, telecommunication industry, Oil &Gas
* CMMI application and Information system audit implementation
* Set up Telco services business for Oil and Gas
* Set up project management services and IT application services
business in the Oil and Gas Industry sector
* Set up and expand the VSAT DMV services to major Oil industry
* Set up TETRA radio telecommunication business (NOKIA) in
Indonesia, especially with Police dept and the TNI, and other
government agencies
* Developed a strategy to implement IT application especially the
ERP supporting the business processes in the area of logistics and
supply chain management
* Initiated and developed a strategic alliance with a global
computer company to design and market GIS system products
* Manage strategic corporate accounts at government institutions and
major private organizations on hardware, software and
telecommunication services
* Implement eTOM deployment in Saudi Telcom (STC), extensive
exposure in process decomposition, and conducted BPAM and ITIL
training to STC staffs
* Lecturer in IT governance and certified project management
professional and in IT security, also supply chain management
* Develop and introduce the Integrated Logistics Services or Third
Party Logistics to the Indonesian industrial community (Singapore
Technology Logistics)
* Ran organization as a business within a business based on a custom
driven philosophy, by introducing new concepts, programs and
direction to increase productivity and efficiencies.
* Proven marketing and sales ability in closing management services
different countries
* Negotiated and dealt with executives of multinational on various
aspects of business ventures.
* Develop the Disaster Recovery Services business plan and execute
with local and regional partners (SingTel)
* Develop and implement strategy for the implementation of
SISKOMDAGRI project-telecommunication networking of the Minister
of Internal Affairs
* Set up implement strategy for Telecommunication services business
(Telco)
* Set up Intelligent Video Network/ IVN business with Scopus
International in Indonesia
Strong strategic thinker, planner, and problem solver with leadership
quality for achieving bottom-line goals, including managing
multi-disciplinary, cross-cultural teams toward a common purpose.
Conceived and marketed a new trend and concept of Third Party
Logistics facilitate clients with outsourcing the logistics and supply
chain activities in the direction of generating efficiency and
productivity as related to Oil and Gas industry. Developed and
implemented programs for corporate accounts and the channels for the
hardware and application systems as catalyst to the business
acceleration and achievement at Hewlett-Packard.
JADWAL TRAINING TAHUN 2023
17 – 18 Januari 2023
14 – 15 Februari 2023
20 – 21 Maret 2023
4 – 5 April 2023
16 – 17 Mei 2023
20 – 21 Juni 2023
17 – 18 Juli 2023
15 – 16 Agustus 2023
25 – 26 September 2023
17 – 18 Oktober 2023
21 – 22 November 2023
27 – 28 Desember 2023
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call