TRAINING IT INFRASTRUCTURE LIBRARY INTERMEDIATE OPERATIONAL SUPPORT AND ANALYSIS (OSA)
TRAINING PENGENALAN IT INFRASTRUCTURE LIBRARY INTERMEDIATE OPERATIONAL SUPPORT AND ANALYSIS (OSA)
TRAINING OPERASIONAL PERPUSTAKAAN
Program Description
ITIL® is comprised of five core publications: Service
Strategy, Service Design, Service Transition, Service
Operations and Continual Service Improvement, promoting
alignment with the business as well as improving operational
efficiency. The official ITIL qualification scheme describes two
streams, the Service Lifecycle Stream and the Service Capability
stream.
The Service Lifecycle stream focuses on ITIL practices within the
Service Lifecycle context. The prime focus is the Lifecycle itself as
well as the process and practice
elements used within it.
Target Audience
* Individuals who require a deeper understanding of the ITIL Service
Management Practice elements of the ITIL Service Management
Lifecycle and how they may be implemented to enhance the quality
of IT service management within an organization.
* IT professionals working in roles associated with strategic
planning, execution and control within a service-based business
model, seeking a deeper understanding of the functions and
processes of the ITIL Service Lifecycle.
* Individuals who wish to specialize in any of the Service
Capability Areas.
* Individuals seeking ITIL Expert or ITIL Master level certification
in ITIL Service Management, for which these are prerequisite
modules.
Pre-requisites:
An ITIL Foundation certificate and preferably two years work
experience in an IT Service Management environment.
Trainer Profile
Yudhistira
Yudis comes with 21 years of experience in the IT Support/Helpdesk
field, and comes with 7 years of Experience in ITIL Implementation of
various businesses and industry background both from the local scene
and internationally.
Program Modules
1. Module 1: Introduction
2. Module 2: Event Management
3. Module 3: Service Desk
4. Module 4: Incident Management
5. Module 5: Problem Management
6. Module 6: Request Fulfillment
7. Module 7: Access Management
8. Module 8: Functions
9. Module 9: Technology and Implementation Considerations
10. Module 10: Exam Preparation
11. Module 11: Project Procurement Management
12. Module 12: Project Stakeholder Management
JADWAL TRAINING TAHUN 2023
17 – 18 Januari 2023
14 – 15 Februari 2023
20 – 21 Maret 2023
4 – 5 April 2023
16 – 17 Mei 2023
20 – 21 Juni 2023
17 – 18 Juli 2023
15 – 16 Agustus 2023
25 – 26 September 2023
17 – 18 Oktober 2023
21 – 22 November 2023
27 – 28 Desember 2023
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call